Frequently Asked Questions

Yes! We run a range of children’s workshops, and each one clearly shows the recommended age range, so you’ll always know which sessions are the best fit for your child. 💫

If you don’t see something for your child’s age group, please feel free to send me an email—I’d love to suggest an alternative or even look at creating a workshop tailored to their age! 🌟

Absolutely!

Unfortunately, no — everyone attending a workshop will need their own ticket, as our studio space has limited capacity. 💜 But you’re more than welcome to snap lots of photos during the session to share with family and friends! 📸✨

🌸 Refund & Cancellation Policy

We have a no-refunds policy for change of mind or circumstances beyond our control. That said, we know that life happens, so we’ve created the following options to help where we can:

✅ Full Refund (21 Business Days’ Notice)

If you email us 21 business days or more before your workshop or event, we’ll happily issue you a full refund.

🔄 Credit Note or Refund via Waitlist (14 Business Days’ Notice)

If you contact us 14 business days before:

• We may be able to resell your ticket to someone on our waitlist (only if the event is sold out).

  • If your ticket is successfully resold, you’ll receive a full refund.

  • We’ll let you know at least 48 hours before the event if your ticket has sold.

• If your ticket is not resold, we’ll issue you a credit note instead.

❌ No Refunds (Less than 14 Business Days’ Notice)

If you cancel with less than 14 business days’ notice, unfortunately we cannot provide a refund or credit, as supplies and preparation have already been made.

✨ However, you are welcome to transfer your ticket to a friend or family member. Just email us their details at least 48 hours before the event, and we’ll update the booking.

⚠️ Please note: Tickets may not be resold through Facebook or other resellers. All transfers, credits, and refunds must be arranged directly through Pink Dinosaur Creative Studio.

Yes! Our workshops are designed to be beginner-friendly (unless we specifically say otherwise). You definitely won’t be the only beginner, and you’ll find this is the perfect environment to learn, explore, and have fun. Everyone receives plenty of guidance and support along the way—so you can relax and enjoy the experience. 🌟

Absolutely! 💫 Our workshops are a wonderful place to make new friends. If you’re coming along on your own, we’ll always make the extra effort to seat you with others so you can connect, chat, and share the experience together.

We offer a variety of creative workshops for both kids and adults. 🌟 You can find most of them under the Workshops & Events tab at the top of this website, where tickets for upcoming sessions are also available. Our schedule is released 6–8 weeks in advance, so be sure to check in regularly to see what’s coming up!

Oh no you missed out on a workshop!

✨ Want to be the first to know when new workshops drop? ✨
Pop your name on our newsletter list and you’ll always be in the loop for the next release!

Or, if there’s a particular workshop calling your name, just send me an email and I’ll pop you straight onto the priority list so you don’t miss out on a spot. 🎉

👋 Child Drop-Off Policy

To help make our workshops run smoothly and keep the studio space comfortable for everyone, we kindly ask parents to drop off their children (aged 7 years and older, who do not require additional support) or alternatively wait outside the studio while the session is in progress.

Our studio is small, and having extra adults inside during workshops can make the space feel crowded and distracting for the children. This policy helps us create a calm, focused, and enjoyable environment for learning and creativity.

• For children over the age of 7 years old and who may need extra support, we completely understand if a parent or support person needs to stay—please let us know in advance so we can make sure everyone feels comfortable.

• Parents are warmly welcome to wait in the outdoor seating area nearby until the workshop finishes.

• We’ll ensure all children are safely supervised during the session and ready for pick-up right afterwards. Most children are excited to share what they have created, and we encourage you to join in their excitement after the workshop has finished.

• You may “kiss and drive” from Helena Street right in front of the studio – please ensure you see your child enter the doorway. Alternatively, you may like to walk your child to the front doorway.

• Please ensure your child arrives no more then 5 mins prior to session commencement.

Thank you so much for your understanding—it really helps us make the workshop experience fun and engaging for your child!

Pink Dinosaur Creative Studio — Terms & Conditions

Pink Dinosaur Creative Studio may update these Terms and Conditions at any time without notice.
By enrolling in a workshop, session, or event, you confirm that you have read, understood, and agree to the terms below.

1. Liability Waiver

We do everything we can to make our workshops fun and safe. However, Pink Dinosaur Creative Studio cannot accept responsibility for any personal injury, property damage, or loss sustained before, during, or after participation in our events.
Participants agree to use all materials and equipment as instructed. Please follow all directions from facilitator to keep everyone safe and happy.

2. Photos & Videos

We love to capture creative moments! By attending a Pink Dinosaur Creative Studio event, you give us permission to take and use photos or videos of you, your child, or their artwork for promotional purposes (e.g. on our website or social media).
If you would prefer that you or your child not appear in photos, please let us know in advance by emailing hello@pinkdinosaur.com.au

3. Cancellations

Sometimes, unforeseen circumstances mean we may need to cancel a workshop. If this happens, we’ll contact you promptly via email and text message.

Children’s Workshops

• Your child’s place is confirmed once registration and full payment are received.

• We reserve the right to refuse, suspend, or end any enrolment at our discretion.

4. Children’s Workshop Guidelines

• Children must follow facilitator instructions at all times to ensure safety and enjoyment for everyone.

• Please consider your child’s ability to participate independently before booking a drop-and-go session.

• Our studio is strictly nut-free. If you bring outside food or drinks, you are fully responsible for their safety and any allergy risks.

• For safety reasons, children must wear enclosed shoes and clothes that can get a little messy (aprons are provided).

• Please drop off and collect your child at the advertised times — no early drop-offs or late pick-ups, please.

5. Child Safety

Your child’s well-being is our top priority.
Our facilitators are experienced, caring, and fully compliant with child safety laws and standards in Western Australia.

We maintain:

• Valid Working with Children Checks

• Police Clearances

• First Aid Training for emergency response

• Continuous supervision during all sessions

6. Toilet Procedures

Our toilets are close to the studio and easy to access.

• Children: During workshops, children take a buddy with them to the toilet, as facilitator cannot leave the group unattended. Please consider this when booking your child and contact us at hello@pinkdinosaur.com.au if you have concerns.